Virtual Services
The same level of compliance, care, and expertise you have come to rely on…virtually. We are just as proud of these services as our in-person offerings.
While many people are exploring virtual options for the first time, STAR has been offering virtual and online services for years! In our virtual options, we bring the same level of compliance, care, and expertise you have come to rely on. We know virtual offerings require different and specialized approaches, so we have taken the time to ensure that these services have been carefully designed to fully meet the needs of our customers. We are just as proud of these services as our in-person offerings, and if you give them a try, we think you will agree that it is the full STAR experience.
Virtual Classroom - Not Your Average Webinar
Get the same expertise and answers you expect from our compliance trainers as they share their knowledge with you live in our Virtual Classrooms. These courses have been redesigned to be interactive and engaging specially for a virtual format.
Virtual Classroom - Not Your Average Webinar
Get the same expertise and answers you expect from our compliance trainers as they share their knowledge with you live in our Virtual Classrooms. These courses have been redesigned to be interactive and engaging specially for a virtual format.
Virtual Compliance Consulting
Many of our compliance customers are surprised to see how much we can accomplish virtually! We offer assistance with 245D, Rule 9544, 245C, 245A, ADS, and more, all from the comfort of your office or home. We customize each consulting interaction and the methods we use to meet your specific needs. We use various tools such as video conferencing, encrypted email, phone calls, etc. to ensure you are able to achieve the support you desire. We can review individual documents, annual paperwork, intake requirements, incident and maltreatment reports, or just answer those random questions that come up. Virtual meetings can save you time and money. We have no minimum length for a virtual consultant visit and you don’t have to worry about paying for mileage. It has never been so convenient to obtain the peace of mind that only a compliance consultation can bring!
Virtual Compliance Consulting
Many of our compliance customers are surprised to see how much we can accomplish virtually! We offer assistance with 245D, Rule 9544, 245C, 245A, ADS, and more, all from the comfort of your office or home. We customize each consulting interaction and the methods we use to meet your specific needs. We use various tools such as video conferencing, encrypted email, phone calls, etc. to ensure you are able to achieve the support you desire. We can review individual documents, annual paperwork, intake requirements, incident and maltreatment reports, or just answer those random questions that come up. Virtual meetings can save you time and money. We have no minimum length for a virtual consultant visit and you don’t have to worry about paying for mileage. It has never been so convenient to obtain the peace of mind that only a compliance consultation can bring!
Virtual Person-Centered Planning
Person-Centered Planning is a powerful and personal experience so many people are surprised that it can be accomplished without sacrificing quality in a virtual setting. We have seen that some people prefer the virtual methods because their invited guests can attend the planning no matter where they are in the world! The person still gets the full planning experience including having two person-centered facilitators, helping to guide the process through poignant questions and beautifully capturing the plan graphically at STAR’s office on video for all to see. The person receives the original plan mailed to them following the planning session. Attendees can choose to join together at one location, or they can login individually to the video session. A person’s desire to plan for their dreams shouldn’t be on hold just because the world has changed. Virtual person-centered planning can be the answer to help a person move forward toward their positive and possible future.
Virtual Person-Centered Planning
Person-Centered Planning is a powerful and personal experience so many people are surprised that it can be accomplished without sacrificing quality in a virtual setting. We have seen that some people prefer the virtual methods because their invited guests can attend the planning no matter where they are in the world! The person still gets the full planning experience including having two person-centered facilitators, helping to guide the process through poignant questions and beautifully capturing the plan graphically at STAR’s office on video for all to see. The person receives the original plan mailed to them following the planning session. Attendees can choose to join together at one location, or they can login individually to the video session. A person’s desire to plan for their dreams shouldn’t be on hold just because the world has changed. Virtual person-centered planning can be the answer to help a person move forward toward their positive and possible future.
Specialized Training and Facilitation
What are your staff struggling with? What skills do they want to grow? Many of our customers realize that having an “outsider” work with their staff can yield more beneficial results because staff are more open to learning new things and hearing feedback about what may be working and what may not be. STAR can work with your team or your entire organization to improve understanding and communication around important topics in a private, virtual training sessions on topics of your choice. We’ll meet with your leadership team to understand what skills or topics your staff would like to better develop, and we’ll incorporate your specific issues and concerns into our facilitation of the topic. We can help with anything from professional development, teambuilding, management skills, professional boundaries, workplace dynamics, compliance topics, specific diagnosis training, and more! Let us know what you want your team to learn and we customize a learning experience to meet your unique needs.
Specialized Training and Facilitation
What are your staff struggling with? What skills do they want to grow? Many of our customers realize that having an “outsider” work with their staff can yield more beneficial results because staff are more open to learning new things and hearing feedback about what may be working and what may not be. STAR can work with your team or your entire organization to improve understanding and communication around important topics in a private, virtual training sessions on topics of your choice. We’ll meet with your leadership team to understand what skills or topics your staff would like to better develop, and we’ll incorporate your specific issues and concerns into our facilitation of the topic. We can help with anything from professional development, teambuilding, management skills, professional boundaries, workplace dynamics, compliance topics, specific diagnosis training, and more! Let us know what you want your team to learn and we customize a learning experience to meet your unique needs.
Online Training
Our courses are created by our consultants and people with firsthand experience as a Direct Support Professionals (DSPs). We ensure the content not only meets requirements, but it is created in a way that prepares and empowers the learner for their crucial role as a DSP. We use storytelling, real life examples, video interviews, and interactive elements to create engaging, person-centered lessons. We love when we hear from staff who have been in our field for years that the online courses have brought them new perspectives and ideas to improve how they provide support. We have a large library of 245D and PSR orientation and annual training, diagnosis-specific courses, mental health topics, professional development, and more! We offer pay as you go options and unlimited training contracts. As you have come to expect from STAR, our customer service is second to none. Our online team is just a phone call or email away to ensure your online experience is effortless. Whether you’ve never used online training before or are searching for a better solution, contact us to try a free demo and see for yourself why our online training is the preferred choice of many providers in Minnesota. We know you will find our online training offers the exceptional quality, up-to-date compliance, and engaging content you have come to count on from STAR.
Online Training
Our courses are created by our consultants and people with firsthand experience as a Direct Support Professionals (DSPs). We ensure the content not only meets requirements, but it is created in a way that prepares and empowers the learner for their crucial role as a DSP. We use storytelling, real life examples, video interviews, and interactive elements to create engaging, person-centered lessons. We love when we hear from staff who have been in our field for years that the online courses have brought them new perspectives and ideas to improve how they provide support. We have a large library of 245D and PSR orientation and annual training, diagnosis-specific courses, mental health topics, professional development, and more! We offer pay as you go options and unlimited training contracts. As you have come to expect from STAR, our customer service is second to none. Our online team is just a phone call or email away to ensure your online experience is effortless. Whether you’ve never used online training before or are searching for a better solution, contact us to try a free demo and see for yourself why our online training is the preferred choice of many providers in Minnesota. We know you will find our online training offers the exceptional quality, up-to-date compliance, and engaging content you have come to count on from STAR.
Online Training
Our courses are created by our consultants and people with firsthand experience as a Direct Support Professionals (DSPs). We ensure the content not only meets requirements, but it is created in a way that prepares and empowers the learner for their crucial role as a DSP. We use storytelling, real life examples, video interviews, and interactive elements to create engaging, person-centered lessons. We love when we hear from staff who have been in our field for years that the online courses have brought them new perspectives and ideas to improve how they provide support. We have a large library of 245D and PSR orientation and annual training, diagnosis-specific courses, mental health topics, professional development, and more! We offer pay as you go options and unlimited training contracts. As you have come to expect from STAR, our customer service is second to none. Our online team is just a phone call or email away to ensure your online experience is effortless. Whether you’ve never used online training before or are searching for a better solution, contact us to try a free demo and see for yourself why our online training is the preferred choice of many providers in Minnesota. We know you will find our online training offers the exceptional quality, up-to-date compliance, and engaging content you have come to count on from STAR.
Brittney has 11 years of experience in disability services, primarily focused on serving individuals with severe and persistent mental illness (SPMI). She started out working in a Customized Living setting and spent a few years working as an Independent Living Skills Coach before transitioning to a supervisor role and later, a director role overseeing process development and program quality. Brittney graduated from Dordt College with a Bachelor of Social Work degree. She is passionate about helping providers understand compliance and paperwork requirements so they can focus on providing excellent care to the individuals they support.
Betsy has worked in the field of developmental disabilities since 1980 and executing person-centered planning since the early 1990s. She is a certified trainer and mentor for Person-Centered Thinking and Person-Centered Planning and one of five Person-Centered Thinking and Planning mentors in Minnesota. She has trained people all over the country including families, educators, county case managers, providers, and people receiving service. Betsy is passionate about people having positive control over a life they desire.
Jen has been supporting people for 25 years. She has excelled in the role of Designated Manager, Designated Coordinator, and planner. Jen has recently begun formal planning using MAPs, Paths and Liberty Plan, but Person-Centered Thinking has been the foundation of her career. Each person has always been the focus for Jen and supporting them to reach their goals and dreams has been her mission. She has done this through educating others, families, guardians, case managers, and DSPs on what is Important To and Important For each person as well as Power With versus Power Over. Through careful listening and thoughtful questioning, Jen learns who each person is and facilitates growth.
Lillian has an Associate of Arts in Health Care Management and has worked in the Human Service field for over 25 years. A favorite of STAR’s students, Lillian’s experience includes working in ICF/DDs and In-Home Support Services. Outside of her work at STAR, Lillian is always on the move as a personal trainer and a volunteer firefighter. Lillian is also a MANDT and Crisis Prevention Institute instructor.
Eric has consulted with many providers over the past 15 years, primarily on financial issues such as budget forecasting, contract negotiation, and rate development. He also has over 10 years of experience developing and leading a Fiscal Support Entity that provided self-directed services. Eric has been a leader in promoting self-directed services in collaboration with advocacy groups, counties, and DHS.
Jennifer has been with STAR Services since 2002 and oversees several departments including online training, contracted staffing, and customer relations. She has a passion for staff training and development and enjoys presenting on Positive Psychology, management topics, workforce motivation, and strategic planning. In 2015, she was named as an Emerging Leader in the field of disabilities by ANCOR. Jennifer graduated from the University of Minnesota Duluth with BAs in Political Science and International Relations, and a MA in Liberal Arts with concentrations in Political Science and History.
Dennis has worked in the area of Human Services since 2005. His experience includes working in residential and day program settings. Prior to that, much of his work involved teaching in traditional and non-traditional settings, including 5 years in the Peace Corps where he worked side-by-side with people to improve their farms and manage resources. Additionally, he spent several years teaching a broad array of topics like Mathematics, Biology, First Aid, and CPR. Currently, in addition to working as a STAR consultant and trainer, he leads training for Person-Centered Thinking and facilitates Person-Centered Planning events.
Sarah has worked as a Designated Coordinator in residential settings and as a program manager for a vocational provider. She has a BA in Psychology and an AA in Medical Administrative Assistance. With over 20 years of experience working in the field of developmental disabilities, Sarah fully understands the training requirements and needs of direct care and management level staff. Sarah has a natural talent for helping participants improve their skills, confidence, and effectiveness.
Angie Hart has over 25 years of experience working with people with developmental disabilities. Through her work as a corporate trainer and consultant, Angie has assisted companies with compliance issues and program development. She uses her experience as a direct support professional, QDDP, Manager of an ICF/DD, and Director of ICF/DD and Waivered Services to teach human service professionals the “ins and outs” of regulations, as well as leading and managing staff in social services. Angie is a Helen Sanderson Accredited Trainer for One Page Profiles and Person-Centered Reviews, received in 2018.
Becky began her career in Human Services as direct support staff in an ICF/DD and has since had experiences supporting children and adults with various diagnoses. Becky combines her BS in Psychology and her experiences as an ICF/DD program manager, director of a DTH, and 22 years as a licensor with the Department of Human Services, to create practical applications of the rules and regulations that are vital to providing effective and compliant services.
Shauna has 15 years of experience working with people with developmental disabilities. She started her career working as a Personal Care Assistant for children and then went on to work with adults as a direct support professional in both residential and day service settings and as a Manager of a community-based DTH and employment service. Shauna graduated from Gustavus Adolphus College with a BA in Sociology and Anthropology, and she uses her education and experience to help human service professionals provide person-centered services that are both meaningful and compliant.
Leane has experience in managing ICF/DD programs assisting individuals with various diagnoses and needs as well as unique experience in aiding in the inception of Minnesota’s first home specifically for adolescents with Fetal Alcohol Spectrum Disorder. She graduated from Clarke College and applies her combined studies in psychology and drama/speech with her first hand experiences to facilitate interactive, dynamic, and relevant training. Leane has received MAPS and PATH training from Inclusion Press, Jack Pearpoint and Lynda Kahn with permission to teach MAPS and PATH.